Cancellation policy: All you need to know

Your right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day you booked the appointment. In order to exercise your right of cancellation, you must inform us ( contact form: ) of your decision to cancel the appointment by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you cancel this contract, we will refund any payments we have received from you. For this refund, we will use the same payment method that you used for the original transaction. If you have requested that the service should begin during the withdrawal period, you shall pay us its reasonable amount, which corresponds to the proportion of the services already provided up to the point in time at which you notify us of the exercise of the right of withdrawal with regard to this contract, compared to the total scope of the services provided for in the contract.

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