Quality is the benchmark

Our commitment to excellence: discover our quality standards

The quality of their work is very important to Dr. Adelana Santos Stahl and PD Dr. Stéphane Stahl. Taking responsibility for the quality and safety of patient care is part of the medical self-image at CenterPlast. The quality of a practice is, among other things, the degree of conformity between the requirements of a patient and the service provided. In other words: quality is when you are satisfied. Your satisfaction is our benchmark.

Information, patient information and advice, preparation of the operation, selection of the appropriate anesthesia procedure, hygienic work, professional qualified care according to the respective state of scientific knowledge, patient orientation, patient safety, structuring of treatment procedures are all quality features. Quality indicators are measurable parameters whose characteristics are intended to differentiate between good and poor quality of care, such as a wound infection rate. Assuming good training, the number of operations performed by a surgeon is not a quality indicator (Berger DH, et al. Surgery. 2003). For example, a musician in the Vienna Philharmonic Orchestra and a street musician cannot be compared on the basis of the number of rehearsals or performances. Patients often complain about doctor-patient communication. The time a surgeon spends with his patients outside the operating theater is therefore important.

The search for the right doctor

Obtaining a second medical opinion before making a decision can help to dispel any doubts. The statutory health insurance companies do not cover the costs of aesthetic operations. The treatment costs are relevant to the decision, but trust in the doctor should ultimately be the deciding factor. The training, experience, skills and scientific competence of a doctor are more difficult for a layperson to compare than the costs. Nevertheless, find out about the qualifications of the doctor in whom you are confiding! After all, your health is at stake.

The terms “cosmetic surgeon”, “aesthetic surgeon” or “cosmetic surgeon” are not protected. The situation is different with the professional title of “plastic and aesthetic surgeon”: these doctors have all completed the corresponding six years of further training. This is similar for ear, nose and throat specialists and oral and maxillofacial surgeons; these specialists can acquire the additional qualification “plastic surgery” after two years of further training and are therefore qualified to perform operations in the head area.

Medical work also includes research, for example as part of a medical doctorate or habilitation. The ability to incorporate scientific findings into rational treatment decisions is strengthened through independent scientific activity. Professional experience in a managerial role strengthens the sense of responsibility and the ability to solve complex and difficult challenges.

A comprehensive survey of potentially medically relevant information, a detailed examination and documentation as well as a full explanation of risks and alternatives are evidence of a professional approach. If the doctor uses medical terms that you do not understand, ask about their meaning! If you are afraid of forgetting something that seems important to you, make notes beforehand!